We believe transparency in data use is non-negotiable. This privacy policy explains how personal data, analytics, and interactions on this website are safeguarded and processed according to South African and international standards.

Personal Information Collected

We collect only what’s required for effective service delivery, client communication, and ongoing improvement. Details include:

• Contact information from forms or direct correspondence (name, email, phone, organisation).
• Usage data collected by analytics to understand site activity and improve your experience.
• Correspondence records for compliance, and for tracking project discussions or feedback.
• Technical data (browser, operating system, device identifiers) to maintain security and compatibility.

How We Use Information

Information you provide is used exclusively to deliver and support our services as described.

• Responding to inquiries, and managing communications throughout client engagements.
• Customizing our recommendations, updates, and project deliverables to your needs.
• Administering your account, ensuring privacy compliance, and risk management.
• Service improvement through performance analytics, delivered in anonymized form when shared externally.

Legal Basis for Processing

Our processing follows the GDPR, POPIA, and relevant South African frameworks.

We rely on legitimate interest, contract necessity, consent, and where appropriate, regulatory obligation to process your data. You can withdraw consent at any time—future activities will be handled accordingly.

Information Sharing

We do not sell or license your data. Data may be shared only when necessary:

• With vetted service providers that enable secure hosting, analytics, or communication, under strict confidentiality agreements.
• Where required by law, regulation, or governmental authority in South Africa.
• If all or part of our business is restructured or merged, personal data may transfer to the new controller, with notice provided.

Data Security

We maintain technical and organisational measures to protect your information from unauthorized access, alteration, loss, or misuse. This includes encryption, secure infrastructure, and regular reviews. While we take measures to minimize risk, no system is ever fully immune to vulnerabilities.

Your Rights

Your privacy rights matter to us. You have the following under GDPR, POPIA, and more:

• Request access to, correction of, or erasure of your personal data held by us.
• Object to or restrict processing of your data in specified circumstances.
• Request a copy of your data in a portable format, subject to legal exemptions and our records.
• Withdraw consent at any point where consent forms the basis for processing.

Cookie Use and Control

We use cookies to manage session security, optimize website performance, and gather usage data for legitimate business improvement.

See Cookie Policy See Cookie Policy

Contact Us

For data questions, access, or complaints, please contact our data privacy officer. Questions are handled within 14 days.

Policy Updates and Changes

We may update this policy to reflect changes in law and technology. Key updates are always listed at the top of this page.